Cancellation Policies & Additional Charges

                                                     Cancellation Policies: 

Dog walking and potty break clients will be charged as follows for cancelled visits:  

Cancelations made the day before will be charged 50%.  Same day visits will be 100% charge.  100% charge if a sitter shows up to a visit and the client is home or forgot to cancel.  100% charge if your sitter arrives and is not able to enter due to a faulty key pad.

Pet Sitting, overnights, almost overnights and relaxin with my pet: Any cancellations 5-7 days before the first scheduled service will be charged 50%. Any cancellations made within 1-4 days of the first scheduled visit will be charged 100%. Anything canceled 8 days or more before the first visit will not be charged a fee.

 Holiday Cancellations: Are 100% charged. No exceptions and no time limit. 

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                                                            Holiday Fees: 

There will be an extra $12.00 per visit for the following Holidays.  This includes all visits during a Holiday weekend.   

New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day.     

All Holiday pay goes directly to your sitter.

                                                         Additional Fees:  

Key pick up/drop off $12.00,  Additional meet & greet $12.00 (initial meet & greet no charge), Holidays $12.00 per visit including Holiday weekends, any visits made the same day are charged an additional $15.  Out of area services could incur a mileage surcharge depending on distance.  Additional charges will apply if a sitter has to stay longer due to mess clean up, multiple plant watering, extra time to give meds/insulin/fluids, pet emergency services, etc.

                                                   Last minute visit charges

​ All visits requested within 24 hours or less of the requested time have to be OK'd by our office managers.  Same day requests will be charged an additional $15.  When you schedule a last minute visit you will receive a message with the office managers contact information.   We cannot guarantee any last minute requests but will always try our best.  If we cannot get a sitter for you then you will be contacted within 2 hours.  At times we might have to get to your visit later then what your time frame is.  It all depends on your sitters schedule for the day.